Refund Policy

Clients may request a cancellation within 24 hours of placing an order, provided work has not yet commenced.

Cancellation requests should be submitted by email and include the order details required for identification and review.

Approved cancellations are generally reviewed within 5 business days.

Administrative services are prepared specifically for each client based on the information provided at the time of purchase.

Once work has commenced, resources have been allocated and service delivery has begun. Requests submitted after this point may not qualify for a full adjustment.

Any request received after work has started will be reviewed according to the stage of completion and the amount of work already performed.

A service is considered completed once the agreed deliverables have been provided, such as email summaries, reports, spreadsheets, documents, booking confirmations, action plans, or other digital files included within the purchased service.

Following successful delivery of completed work, the service will generally be regarded as fulfilled.

Clients are encouraged to review delivered materials promptly and notify us of any service-related concerns within 7 calendar days of delivery.

Where a booked consultation, review session, or scheduled service call forms part of a purchased service, clients should provide at least 24 hours’ notice if rescheduling is required.

Appointments missed without prior notice may be considered completed for scheduling purposes.

Rescheduling requests remain subject to availability and reasonable notice requirements.

If a delivery issue occurs due to an administrative error on our side, we will review the matter and, where appropriate, provide a reasonable correction or service adjustment.

Clients should notify us of any delivery concerns within 7 calendar days after receiving the completed service.

Clients are responsible for providing complete and accurate information required for service delivery.

Delays, omissions, or inaccuracies in the information supplied may affect delivery timelines and service outcomes.

If requested information is not received within 14 calendar days, the project may be placed on hold pending further communication.

Any approved refund adjustment will be processed using the original payment method whenever possible.

Processing times may vary depending on the payment provider and financial institution involved.

Most approved adjustments are initiated within 5 to 10 business days following confirmation.

If you have any questions regarding this Refund Policy, please contact us using the details below.